Brochure Automatic Call Distribution Most ESI phone systems include built-in automatic call distribution (ACD). While that’s always been an easy-to-use boost to any office’s productivity, ESI has now made it easier still — with VIP ACD. As is true for other members of ESI’s VIP family of PC applications for use with Microsoft Outlook, VIP ACD’s has a familiar, intuitive Windows user interface is intuitive. This requires less training for supervisors and agents. VIP ACD helps your business: Monitor ACD performance using real-time department and agent status. Manage quality and maintain agent effectiveness using VIP ACD’s built-in communication tools in coordination with users of VIP Professional-compatible applications. Use historical statistical reports to review summary and detailed information, and export data to other applications. VIP ACD also provides: Secure text-messaging Auto-recording capability** Compatibility with VIP PC Attendant Console and VIP Softphone Up-to-date list of VIP-compatible ESI phone systems* ESI-600 IVX X-Class IVX E-Class Generation II     Call Martin Communications today at 800-521-6421!